FAQs

How Can I Track My Parcel? 📦
Once your parcel leaves our Fulfillment Center, you will receive a WhatsApp/SMS message and an email with a tracking number to monitor your parcel's movements.

What Happens If I’m Not Available During Delivery? 🏠
Depending on the destination, a maximum of 3 delivery attempts will be made. You will be asked to schedule re-attempts via WhatsApp/SMS. You can select a date and time based on your preference.

Can I Cancel My Order? ❌
You can cancel your order until it has been shipped. If you need to change or cancel your order, please contact us within 24 hours after payment.

Can I Get a Refund If Something Is Wrong With My Order? 💸
Within 3 days of receiving your purchase, you can request:

  • A full refund if the product wasn’t delivered (e.g., the shipping company received the product but didn’t deliver it to you).
  • A full or partial refund if the item is not as described.

Note: If the product is delivered according to the shipping company’s tracking, we cannot issue a refund. In such cases, please contact the shipping company directly.

Full Refunds Are Not Available If:

  • Your order doesn’t arrive due to factors within your control (e.g., providing an incorrect shipping address).

All products are backed by a 3-day money-back guarantee. Contact us at customercare@sribhavah.com or through the Contact Us page, and we will process your refund.

How Can I Return Products for a Refund or Replacement? 🔄
If you’re not satisfied with your purchase, you can return it for a replacement or refund. Please note:

  • Returns are at your expense if:
    • The product is as described, but you’re unsatisfied for personal reasons (e.g., color or size).
    • The product arrived as described but was broken due to improper installation or use.
    • The product arrived damaged due to exceptional circumstances outside our control (e.g., natural disasters).

Important: Contact us before sending your purchase back. We will guide you through the return process. Feel free to reach out, and we’ll do our best to assist you! 😊